These Terms and Conditions ("Terms") govern your access to and use of the services provided by AliSend Ltd ("AliSend", "we", "us", or "our"). By using our services, you agree to be bound by these Terms.

If you do not agree, you must not use our services.

1. About AliSend Ltd

AliSend Ltd is a company incorporated in England and Wales under company number 16782887.

AliSend Ltd provides money remittance and related payment services in accordance with applicable UK laws, including anti-money laundering and counter-terrorist financing regulations.

2. Regulatory Status

AliSend Ltd operates in compliance with applicable financial services laws and regulations.

Where required, AliSend Ltd is registered with or supervised by relevant regulatory authorities, including the Financial Conduct Authority (FCA), for the provision of money services.

Nothing in these Terms constitutes investment advice, banking services, or deposit-taking activities.

3. Eligibility

You may only use our services if:

• You are 18 years of age or older
• You have full legal capacity
• You are acting on your own behalf or with proper authority
• You are not subject to sanctions or legal restrictions

We reserve the right to refuse service at our discretion where permitted by law.

4. Our Services

AliSend provides domestic and international money transfer services.

Services may be subject to:

• Jurisdictional restrictions
• Transaction limits
• Compliance approval

We may suspend, restrict, or discontinue services at any time to comply with law, regulation, sanctions, or risk management requirements.

5. Customer Due Diligence (KYC / AML / CTF)

To comply with legal obligations, you must provide accurate and complete information, including identity and source-of-funds details.

We may:

• Verify your identity using third-party providers
• Conduct ongoing monitoring
• Request additional documentation

Failure to comply may result in:

• Transaction delays
• Account suspension
• Account termination

These actions may occur without prior notice where required by law.

6. Transactions

By submitting a transaction, you authorise AliSend to process it according to your instructions.

You are solely responsible for:

• Accuracy of recipient details
• Compliance with local laws

Once a transaction is executed or released, it cannot be reversed.

AliSend is not liable for losses arising from incorrect or incomplete information provided by you.

7. Fees and Exchange Rates

All fees and exchange rates are disclosed prior to confirmation.

Exchange rates may include a margin and may change at any time prior to transaction confirmation.

Confirmed transactions are not affected by subsequent rate changes.

8. Safeguarding of Funds

Where applicable, customer funds are handled in accordance with safeguarding requirements under UK financial regulations.

AliSend does not provide deposit protection or interest on funds.

9. Transaction Limits and Monitoring

We apply limits and monitoring controls to:

• Manage risk
• Prevent financial crime
• Comply with regulatory obligations

Limits may change without notice.

10. Sanctions and Prohibited Use

You must not use the services for:

• Money laundering or terrorist financing
• Sanctions evasion
• Fraud or illegal activity

AliSend may block, freeze, or report transactions where required by law.

11. Suspension and Termination

We may suspend or terminate access immediately where:

• Required by regulators or law enforcement
• A breach of these Terms occurs
• Risk or fraud is suspected

Termination does not affect prior rights or obligations.

12. Refunds and Chargebacks

Refunds are subject to:

• Legal requirements
• Transaction status

Fees may be non-refundable where permitted by law.

13. Complaints Handling

Complaints should be submitted to:

Email: info@alisend.co.uk

We aim to handle complaints fairly, promptly, and in accordance with applicable regulatory standards.

14. Limitation of Liability

To the fullest extent permitted by law, AliSend shall not be liable for:

• Indirect or consequential losses
• Losses caused by third parties
• Delays beyond our control

Nothing limits liability for fraud, gross negligence, or liability that cannot be excluded by law.

15. Indemnity

You agree to indemnify AliSend against losses arising from:

• Breach of these Terms
• Unlawful use of services

16. Data Protection

Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.

17. Changes to These Terms

We may update these Terms to reflect regulatory or operational changes.

Continued use constitutes acceptance of updated Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Courts of England and Wales have exclusive jurisdiction.

19. Contact Details